Booking Terms and Conditions for 2 Ropewalk Cottages, Lymington SO41 3QE
- THE CONTRACT
The Contract for a short-term holiday rental will be between 2 Ropewalk Cottages or We/Us and the Party Leader, who is responsible for the conduct of everyone in the party, (referred to as “the Customer, or Your or You”) in the following booking conditions. UK Law will govern the Contract. The Contract of hire is not effective until We have processed the deposit. The Contract will be subject to these booking conditions, and must be complied with. All party members must be at least 18 years of age at the time of booking and prior to arrival. We must be provided with a list containing the names, postcodes and contact details of all guests. - PAYMENT
Bookings are CONFIRMED on receipt of 40% of the booking cost, excluding the £100 refundable Security Deposit in case of excessive cleaning/damages/losses and incorrect rubbish disposal . This 40% must be paid within 72 hours of the booking being placed. The balance of the rental and the afore mentioned Security Deposit will be due for payment 2 calendar months prior to the booking commencement date. Payments made from abroad must have bank charges added to the advertised holiday price if appropriate. - CANCELLATION
a) If Your booking has to be cancelled because 2 Ropewalk Cottages is put under Government Restrictions and has to close and the period of closure covers Your booking You will be refunded in full.
b) In the event that Your given address is put into Local/Regional Lockdown, rendering You unable to travel, and the period of restriction covers Your booking You will be refunded in full.
c) If Your booking has to be cancelled because 2 Ropewalk Cottages has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by Us of the Contract, including but not limited to: (i) acts of God, flood, drought, earthquake or other natural disaster; (ii) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations; (iii) nuclear, chemical or biological contamination or sonic boom; (iv) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent; (v) collapse of buildings, fire, explosion or accident; (vi) non-performance by our suppliers or contractors; and (vii) failure of utility service, and the period of closure covers Your booking You will be refunded in full or pro rata should Your holiday have commenced.
d) Customer inability (or the inability of any/some/all of Your intended party) or disinclination to travel to and stay at 2 Ropewalk Cottages for any reason. This includes – but is not limited to – illness (including Covid); a requirement or recommendation to self-isolate or quarantine, shielding; a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund other than according to the scaling below, unless We manage to obtain a replacement booking.You are strongly recommended to take out UK travel insurance to cover these eventualities. If You choose not to take out UK travel insurance, then You accept responsibility for any loss that You may incur due to Your cancellation.
Covid is now a known risk and it is possible for You to insure Your holiday against it. This can include the Customer or any of the party having Covid, the Customer or any of the party having to isolate or quarantine, or You wishing to shield any Members of the party. There are several options which include cover of Covid related cancellations available from organisations like Trailfinders or Go Compare.
- PERIOD OF HIRE
You should not arrive before 5.30 pm on the commencement date, and leave by 9.00 am on the day of departure. Failure to do so may result in You being charged a further day’s rental.You must not use the property except for the purpose of a holiday during the agrees holiday period and You must not use it for a longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties. You shall not be entitled to a new tenancy, or to any short hold or assured tenancy or any statutory protection under the Housing Act 1988 or their statutory security of tenure now or at the end of the holiday period. - NUMBER OF PERSONS USING THE PROPERTY
Under no circumstances may more than the maximum number of persons stated on the website occupy the property. We reserve the right to refuse admittance if this condition is not observed. - LIABILITY
2 Ropewalk Cottages, its employees and representatives shall not be liable to You or Your party for loss or damage to Your property howsoever arising. You must take all necessary steps to safeguard Yourselves and Your property. - CARE OF THE PROPERTY
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable clean and tidy condition at the end of the rental period. You must not use the property for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the Owner or other neighbouring properties. Pets are not allowed anywhere in or on the property. Smoking is not allowed anywhere in or on the property nor the burning of candles, tea-lights or night lanterns.
Any damage/cleaning that costs more than the £100 Security Deposit will have to be paid for in full, this is a legal requirement. We recommend that you have insurance in place to cover this. - WIFI
Wi-Fi is provided for the Guests’ reasonable use. The guests agree to reasonable and lawful usage of this service. - RIGHT OF ENTRY
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. - COMPLAINTS
Every effort has been made to ensure that You have an enjoyable stay. However, if You have any problem or cause for complaint, it is essential that You call Us immediately to give Us the chance to resolve it. We value Your custom and want You to return. - DATA
We are GDPR compliant. You the Customer consent to Us holding Your data, minus bank details, securely for 7 years following Your visit, this being for tax purposes. You consent to Us contacting You during that time about the cottage unless You specifically request Us not to.
e) Cancellations must be notified to 2 Ropewalk Cottages by phone and email and once received in writing We will confirm the cancellation request. The effective date of cancellation is when written notification is received by 2 Ropewalk Cottages. Any amounts due for refunding will be made within 14 days. On receipt of the cancellation the chart below states the amount that the Customer remains liable for at that point in time. 2 Ropewalk Cottages will then use reasonable endeavours to obtain a replacement booking. If We succeed We will refund you the total amount you paid for the booking less the 5% Booking Fee, less the Security Deposit if already paid, and less the difference in price between the Customer’s booking and the replacement booking if one is made.
f) 2 Ropewalk Cottages will apply the scale shown in the table below to bookings to determine the amount of the charge for a cancellation which shall be a percentage of the total cost of the holiday.
| Number of days before start of holiday that Notification of cancellation is received: | The percentage of total booking value payable by the Customer: |
| More than 60 days | 5% of the booking cost |
| 45 – 59 days | 40% of the booking cost |
| 30 – 44 days | 50% of the booking cost |
| 15 – 29 days | 75% of the booking cost |
| 3 – 14 days | 90% of the booking cost |
| 0 – 2 days | 100% of the booking cost |
Date: 12 Sept 2021 v1