Terms & Conditions for hiring holiday accommodation at 2 Ropewalk Cottages
Children under 8 years, pets, smoking anywhere on the premises and burning of candles and tea lights: not permitted.
Arrival: 5.30 pm. Departure: 9.00 am. Due to Covid-19 we have to ventilate for a period of time after departure, clean and disinfect (4-5 hours) and ventilate again before new arrivals, hence these times at the moment.
Payment: 50% of cost of holiday is due in order to book, remaining 50% + £100 Refundable Damages Deposit due 2 calendar months before arrival date. Full payment due on booking if the holiday is booked within 2 months of arrival date. The holiday is reserved for 72 hours whilst booking is processed. Payments made from abroad must have bank charges added to the advertised holiday price if appropriate.
Security Deposit: Guests must care for the property and contents, keep it clean, in good order and be responsible for damages/breakages/losses and correct rubbish/waste disposal. They are to report such incidents immediately and allow access to rectify problems if necessary. The Owners refund the Damages Deposit promptly after the holiday, but are entitled to make deductions for damages/breakages/losses and the need for extra cleaning.
Contract: Legally binding and starts once the booking has been fully processed.
Price includes: Electricity/gas, central heating/Wi-Fi. Bed linen, bath/hand/tea towel + bath mat are provided. Guests must bring beach/swimming towels.
Property Cancellation Policy: 100% refund for bookings cancelled more than 2 calendar months before check-in date. Cancellations must be made by 12.00 pm (Central Standard Time) on the appropriate day. Thereafter only the Security Deposit is refundable. Cancellation insurance is highly recommended. Regarding Covid-19: Guests must agree to observing all government guidelines from 14 days prior to start of holiday and during holiday. Holiday money is refunded in the case of lockdown, or it can be deferred for a holiday later on. Guests must agree to NOT come if they/anyone in their household/bubble have Covid like symptoms from 14 days prior to arrival date. In which case the holiday will be rearranged.
Liability: The Owners shall not be liable to the Lead Guest or any member of his/her party for any injury, loss or damage, to his/her property or person.
Owners’ liability in the case of non-availability of accommodation: Should fire damage, flooding, failure of equipment, water/electricity/gas supply loss, or similar, prevent the holiday then all monies paid to the Owners would be refunded in full to the Guests. The Owners’ liability would not extend beyond this refund.
Data: Guests consent to Owners holding their data, minus their bank details, safely for 7 years following their visit, this being for tax purposes. Guests consent to Owners contacting them during that time about the cottage unless Guests specifically request Owners not to.